Legal
Refund policy.
If a course is not what you expected, tell us. This is what happens next, in the same words we would use in an email.
Last updated 11 September 2026
In short
Write to us within 14 days of the purchase of a course and we refund the full amount.
How to ask for it
Send an email to hello@arielcubas.com from the address of your account, with the name of the course and the date of the purchase. There is no form to fill in.
What happens next
We answer within 2 business days, cancel the access to the course and send the refund to the same card or payment method you used.
How long the money takes to appear is set by your bank, not by us: it is usually 5 to 10 business days.
When we do not refund
Two cases, and we prefer to say them before you buy:
- When more than 14 days have passed since the purchase.
- When the access was revoked for sharing the account or redistributing the material, which breaks the terms of service.
If something fails on our side
If you paid and cannot see the course, or a class does not work and we cannot fix it, we refund you in full whatever the date. Write to hello@arielcubas.com.
Charged twice
If you were charged twice for the same course, we refund the extra charge as soon as we see it.
About the right of withdrawal
In places where a legal right of withdrawal applies to digital content, starting to watch the course is taken as your consent to receive it immediately, which is why the purchase becomes final at that point. The 14 days above still apply as our own policy.
How to reach us
Refunds and payments: hello@arielcubas.com.